❕From 23-30 June, we’re upgrading to a new Library System. You can still borrow, but please hold onto your returns! See our FAQs for more information.

FAQ – New Library System

Home » FAQ – New Library System

We’re upgrading to a new and sophisticated system called Innovative, bringing powerful new features like improved searching, mobile access from a library app and a more personalised experience for you.

Managing your account and accessing digital library collections will be easier than ever before!

City Library, Warilla, Albion Park and Oak Flats will still be operating as usual. Come in and talk to us!

Shellharbour Village Library will be closed from Tuesday 24 June and reopen Tuesday 8 July.

To help us prepare, the current system will be offline from Sunday 23 June to Monday 30 June with limited services. The new system goes live on Tuesday, 1 July 2025.

  • You can access the library catalogue, but the information won’t be up-to-date.
  • You can borrow what’s on the shelf in the library
  • Loan kiosks will be unavailable, please see staff to check-out your items
  • No online access to your library account
  • No new memberships
  • No new holds can be placed
  • No returns will be processed during this time (but don’t worry – due dates have been extended until mid-July)
  • Remember to bring your library card!

Yes – the system changes won’t impact our library programs – check our What’s On!

Yes, you can borrow what’s available on the shelf by speaking with a staff member. Self-loan kiosks won’t be available. Remember to bring your library card!

Please hang onto them! Due dates have been extended until mid-July and returns won’t be processed until after 1 July. 

 

Unfortunately, new memberships can’t be processed while we’re offline. You’re welcome to sign up once the new system is live from 1 July. 

Your existing account details, current loans and holds will all carry over to the new system. You can reactivate your reading history from 1 July 2025. Speak with staff about activating this feature on your account.

You’ll enjoy improved searching, better access to your account and digital resources. It’s designed to make your library experience simpler and more intuitive. There’s also a Library App!

This is just the beginning of even better things to come. There will be some more exciting features coming over the following months, so stay tuned!

Shellharbour City Libraries acknowledges the Traditional Custodians of Dharawal Country and recognises their continued connection to the land. We pay our respects to Elders past, present and emerging and the contribution they make to the life of this City.

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Warrigal Care

Shellharbour City Libraries partnered with Warrigal Care to deliver Bee Connected, an intergenerational program aimed at forming meaningful connections between young people and seniors in the community through songs, games, reading, and crafts. 

University of Wollongong

Shellharbour City Libraries partners with UOW on a range of Paint Shellharbour REaD initiatives. Paint Shellharbour REaD is part of the Paint the Town REaD network, dedicated to promoting early childhood literacy. 

The Man Walk

Shellharbour City Libraries partners with The Man Walk to deliver the Tall Tales program. This program aims to make connections with local, social, hobby and information organisations who appeal to male audiences and bring them into our library programs space. 

Smith Family

Shellharbour City Libraries partners with Smith Family to promote early childhood literacy through the Paint Shellharbour REaD initiative. Paint Shellharbour REaD organises reading days and kids events throughout the year dedicated to fostering a love of reading. 

QBD

Shellharbour City Libraries have worked with QBD Shellharbour as the preferred bookseller at all of our Author Talk events. 

Project Bucephalus

Shellharbour City Libraries sponsors Project Bucephalus in their facilitation of the Shellharbour Robo Club. The club teaches youth to form robotics teams and particulate in the FIRST LEGO League tournament. 

Paint the Gong REaD

Shellharbour City Libraries collaborates with Paint the Gong REaD in conjunction with the Paint the Town REaD network. This partnership promotes early childhood literacy across the Illawarra through multiple reading events and activities. 

NSW Health

Shellharbour City Libraries has partnered with NSW Health to facilitate Independent Living Skills sessions aimed at teaching foster children health and wellbeing skills, in collaboration with the William Campbell Foundation.

Multicultural Communities Council Illawarra

The Multicultural Communities Council Illawarra attends Warilla library to utilise the 2528 community room. This is used for exercise and light physio sessions with senior community members.

Living Connected

Shellharbour City Libraries partners with Living Connected to offer drop-in Tech Help sessions to our customers at Warilla, Albion Park and City Libraries. These short one-on-one sessions are designed to assist customers in their digital skills development. 

Legal Aid NSW

Shellharbour City Libraries partnered with Legal Aid NSW to bring free community talks across our branches discussing a range of legal topics and how people can access help and resources as a part of the Libraries Law Week celebration.

Kiama Community College

Shellharbour City Libraries partners with Kiama Community College to deliver Tech Savvy Seniors sessions at our libraries. Tech Savvy Seniors is a NSW Government and Telstra partnership coordinated by the State Library of NSW. The program aims to teach seniors digital skills and knowledge.

Junior Einsteins

Shellharbour City Libraries partners with Junior Einsteins to deliver Bee Connected, an intergenerational program aimed at forming meaningful connections between young people and seniors in the community through songs, games, reading, and crafts. 

Judi Sandilands - Cincotta

Shellharbour City Libraries partners with Judi Sandilands-Cincotta to bring Ollie and Shiko the therapy dogs to a range of children’s and youth programs. These programs aim to promote positive mental health and social connection.

Illawarra Legal Centre

Shellharbour City Libraries partnered with Illawarra Legal Centre to bring free community talks across our branches discussing a range of legal topics and how people can access help and resources as a part of the Libraries Law Week celebration.

HARS Aviation Museum

Shellharbour City Libraries partners with HARS to deliver the Tall Tales program. This program aims to make connections with local social, hobby and information organisations who appeal to male audiences and bring them into our library program space. 

Greenacres Disability Services

Shellharbour City Libraries organises Sensory Experiences with Greenacres Disability Services at Warilla Library.

Fitness Cartel Albion Park

Shellharbour City Libraries and the Youth Services team partnered with Fitness Cartel Albion Park to deliver a Youth Fitness program at Warilla Library. This program engaged local youth and taught them about health, personal fitness, and respect.

Ed U Play Illawarra

Shellharbour City Libraries partners with Ed U Play to facilitate programs and activities that bring young people together. These programs support social and emotional wellbeing amongst youth. The libraries support the Girls Only Project which aims to provide young women with knowledge of and access to positive activities in their own communities. Ed U Play are funded by the Communities for Children Program.

Bunnings

Shellharbour City Libraries partners with Bunnings to deliver free monthly Craft Workshops at City Library. In these sessions, experts from Bunnings teach our customers a range of crafting skills. These workshops include, Kokedama Balls, Painting Art Canvas and much more!

Belladonna Book Club

For Library Lovers Day, Shellharbour City Libraries partnered with Belladonna Book Club to produce a series of Book Review videos. 

These reviews were released on the Libraries’ Facebook and Instagram pages, as well as on the Belladonna Book Club’s social media channels.

Barnardos

Shellharbour City Libraries partners with Barnardos to promote early childhood literacy through the Paint Shellharbour REaD initiative. Paint Shellharbour REaD organises reading days and kids events throughout the year dedicated to fostering a love of reading.

Aruma Disability Services

Shellharbour City Libraries partners with Aruma Disability Services to deliver Library Links. Library Links is a program that aims to invite disability services groups into their local branches to utilise craft and puzzle kits as well as getting to know our collections. Aruma is the first group at the Warilla branch and comes monthly to utilise space, kits and collections with their joined organisation library card.

Warrigal Care

Shellharbour City Libraries partnered with Warrigal Care to deliver Bee Connected, an intergenerational program aimed at forming meaningful connections between young people and seniors in the community through songs, games, reading and crafts. 

William Campbell Foundation

Shellharbour City Libraries partners with the William Campbell Foundation to deliver the Independent Living Skills Program. This program involves teaching foster children integral health and wellbeing skills and knowledge. Additionally, the City Library hosts WCF’s fortnightly Homework Club.

Sydney Writers Festival

Sydney Writers Festival

Every year, Shellharbour City Libraries partners with the Sydney Writers Festival to deliver author panel livestreams and local events as part of the festival’s Live and Local programming. 

Paint the town read

Paint the Town REaD

Shellharbour City Libraries leads Paint Shellharbour REaD, which is part of the Paint the Town REaD network. This initiative aims to promote early childhood literacy by connecting local early childhood education stakeholders and providers and collaborating with them to deliver reading events and activities. 

Little Zaks Bee connected

Little Zaks

Shellharbour City Libraries partnered with Little Zaks Academy to deliver Bee Connected, an intergenerational program aimed at forming meaningful connections between young people and seniors in the community through songs, games, reading and crafts. 

Frasers Property

Frasers

Shellharbour City Libraries partners with Frasers Property Australia to deliver Toddler Tales, a weekly childhood reading program, at The Waterfront Shell Cove. The libraries have also partnered with Frasers Property Australia to deliver a term of Tech Savvy Seniors at Shell Cove.

Frasers Property

Frasers

Shellharbour City Libraries partners with Frasers Property Australia to deliver Toddler Tales, a weekly childhood reading program, at The Waterfront Shell Cove. The libraries have also partnered with Frasers Property Australia to deliver a term of Tech Savvy Seniors at Shell Cove.

Paint Shellharbour REaD

Big Fat Smile

Shellharbour City Libraries partners with Big Fat Smile to deliver Transition to School programs to prepare pre-schoolers for their move into primary school. Big Fat Smile is also a part of the Paint Shellharbour REaD initiative, which organises events that promote early childhood literacy.