Frequently Asked Questions

All our libraries are open at the following times.

Please do not enter if you are unwell, waiting for a COVID-19 test result, or are required to self-isolate by NSW Health.

Maintain 1.5m physical distance from others during your visit.

Use the hand sanitiser available throughout the library.

Be respectful to staff and other library users at all times.
The health and wellbeing of our customers and staff is our priority.

· we ask you to maintain a safe physical distance from others while in the library

· hand sanitiser is available throughout the library

· you must not enter if you are unwell, waiting for a COVID-19 test result, or are required to self-isolate by NSW Health

· libraries are cleaned daily

· protective screens are in place at our help desks

· high-touch surfaces are cleaned regularly

· we have Covid safe practices in place for all library programs, including mask-wearing, QR code check-in and physical distancing

We thank you for your cooperation in being respectful to staff and other library users at all times.
Yes. Get started by exploring our contactless Click & Collect service.
External return chutes are available 24/7 at City Library, Warilla Library and Oak Flats Library.
Visit our What's On page for all the latest information about library programs.

We have Covid safe practices in place for all library programs, including mask-wearing, QR code check-in and physical distancing

You can also continue to enjoy an array of online on-demand library programs for all ages by visiting our Library At Home website.
Our regular early literacy programs will recommence from February 2022.

In the meantime, we will continue to offer exciting on-demand storytimes and programs on Library At Home and live storytimes via Zoom. Please check our What’s On page for more details.

We also encourage you to continue to access our Story Box Library as a part of our Library At Home and enjoy the amazing range of activities on offer.
There are three meeting rooms available at our City Library and three at our Warilla Library. If you would like to use a room to meet or study, please book with the library staff or call 4221 6222 and comply with any meeting room limits.

We also have lots of other comfortable spaces throughout our libraries where you can study or read.
You can book a computer for a 1-hour session at any of our libraries.
You can use the library photocopier to print, scan or copy. Please note that staff assistance can only be provided from 1.5m.
Yes, the wi-fi is still on for you to access during your visit. Please ask staff for assistance if you need help.
Shellharbour City Museum is open at the following times.

For research services and enquiries please contact us by phone 4221 6100, or email museum@shellharbour.nsw.gov.au
No. Our library does not have fines for overdue library items and your items have been extended during the lockdown period.
You can borrow 20 items per library member card for a 3-week loan. We have a further 3-week courtesy renewal in place if the item has not been requested by another customer.
Yes – you need to bring your library membership card to borrow. Alternatively, you can use the Stocard app to store your library card on your phone. This will allow you to use your phone to borrow your items.
Yes, no one is too young to join the library – and we even have special library cards just for children!
We are always pleased to help you with your eBook enquiries. Please email libraryenquiries@shellharbour.nsw.gov.au or call 4221 6222.
Physical newspapers are not being made available in our libraries at the moment. You can read digital versions of the news and search for articles by visiting our Newsbank service
Our website will be updated regularly, and we invite you to join our library eNewsletter and follow us on social media.

Shellharbour City Council acknowledges the traditional custodians of Dharawal Country and recognises their continued connection to the land. We pay our respects to Elders past, present and emerging and the contribution they make to the life of this city.

Aboriginal and Torres Strait Islander people should be aware that this website may contact images or name of people who have since passed.