Frequently Asked Questions

All our libraries are open from Monday 25 October 2021 with temporary revised hours.

The safety of our communities, customers and employees is our top priority. Shellharbour City Libraries will be strictly adhering to the NSW Public Health Order which requires:

· visitors aged 16 and over to be fully vaccinated or have a medical exemption

· show your proof of vaccination on entry

· customer check-in using Service NSW

· visitors aged 12 and over to wear a mask at all times

For more information about how to get proof of vaccination please visit the NSW State Government website.
The library opening hours from Monday 25 October 2021 are:

City Library
Monday to Thursday                               9:30am – 6pm
Friday                                                               9:30am – 5pm
Saturday                                                         9am – 3pm

Warilla Library
Monday to Friday                                       10am – 5pm

Albion Park Library
Monday toThursday                                  10am – 5pm

Oak Flats Library
Monday to Thursday                                 10am – 5pm

Shellharbour Village Library
Tuesday & Friday                                         10am – 1pm & 2pm – 5pm
In line with the NSW Public Health Order all visitors aged 16 and over must be fully vaccinated or have a medical exemption to enter the library.
We will continue to provide Click & Collect and Library At Home for the community to have access to this service. You can also access the library’s digital collection from home including eBooks, eAudiobooks and eMagazines. You can also stream movies and access many online resources for children.
We thank you for your cooperation and require that you:

· show us that you’re fully vaccinated, if over 16 years of age or have a medical exemption

· check-in using Service NSW

· wear a mask at all times during your visit, if aged 12 and over

· maintain 1.5m physical distance from others during your visit

· use the hand sanitiser available throughout the library

· be respectful to staff and other library users at all times

· do not enter if you are unwell, waiting for a COVID-19 test result, or are required to self-isolate by NSW Health
Yes. Get started by exploring our contactless Click & Collect service.
External return chutes are available 24/7 at City Library, Warilla Library and Oak Flats Library.
Yes, as long as you are fully vaccinated you can collect your holds from within the library.

Our Click & Collect service and eLibrary remains open for all our community.

Please call your local library if you need assistance with your reservation requests.
Our first in-library programs start on Saturday 20 November 2021. Check our What’s On page for more information.

You can continue to enjoy an array of online on-demand library programs for all ages by visiting our Library At Home website.
We are working towards the reintroduction of our regular early literacy programs.

In the meantime, we will continue to offer exciting on-demand storytimes and programs on Library At Home and live storytimes via Zoom. Please check our What’s On page for more details.

We also encourage you to continue to access our Story Box Library as a part of our Library At Home and enjoy the amazing range of activities on offer.
There are person limits on our meeting and study rooms in line with the Public Health Order.

There are three meeting rooms available at our City Library and three at our Warilla Library. If you would like to use a room to meet or study, please book with the library staff or call 4221 6222.

We also have lots of other comfortable spaces throughout our libraries where you can study or read.
You can book a computer for a 1-hour session at any of our libraries.
You can use the library photocopier to print, scan or copy. Please note that staff assistance can only be provided from 1.5m.
Yes, the wi-fi is still on for you to access during your visit. Please ask staff for assistance if you need help.
The health and wellbeing of our customers and staff is our top priority and we are strictly complying with the NSW Public Health Order to protect everyone who comes through our doors.

· If you are unwell, waiting for a COVID-19 test result, or are required to self-isolate by NSW Health do not enter the library.

· all visitors to the library are required to be fully vaccinated and wear a face mask at all times

· all our library staff are fully vaccinated and will be wearing a face mask at all times

· hand sanitiser is available throughout the library

· libraries are cleaned daily

· protective screens are in place at our help desks

· high-touch surfaces are cleaned regularly

· physical distancing of 1.5m applies throughout our libraries

· capacity restrictions are in place within our buildings and meeting rooms
City Museum opened Monday 25 October 2021 with revised hours along with City Library.

Under the NSW Public Health Order, Museum visitors aged 16 and over are required to be fully vaccinated. To enter the Museum you will need to check-in at the City Library concierge and show proof of vaccination or medical exemption.

If you would like to access the research materials in our Heritage Room, please contact the Museum to make an appointment. For research services and enquiries please contact us by phone 4221 6100, or email museum@shellharbour.nsw.gov.au
No. Our library does not have fines for overdue library items and your items have been extended during the lockdown period.
You can borrow 20 items per library member card for a 3-week loan. We have a further 3-week courtesy renewal in place if the item has not been requested by another customer.
Yes – you need to bring your library membership card to borrow. Alternatively, you can use the Stocard app to store your library card on your phone. This will allow you to use your phone to borrow your items.
Yes, no one is too young to join the library – and we even have special library cards just for children!
We are always pleased to help you with your eBook enquiries. Please email libraryenquiries@shellharbour.nsw.gov.au or call 4221 6222.
Physical newspapers are not being made available in our libraries at the moment. You can read digital versions of the news and search for articles by visiting our Newsbank service
No. We cannot offer group visits or tours to our libraries or museum at this time.
Our website will be updated regularly, and we invite you to join our library eNewsletter and follow us on social media.