Click & Collect

This is a free, contactless service which allows library members to collect their items without entering the library. You can pre-select your items from the library catalogue and we will contact you when they are ready for pick-up.
Search for items on the library catalogue and place a ‘Hold’ on each item you would like to borrow. Select your pick-up location. You can borrow and reserve up to 20 items. Library staff will retrieve your order and issue the items to your library account. We will pack your order and contact you to let you know when it’s ready to collect.
Pick-up is available across all our libraries at the following times:

City Library                                        10am-1pm Monday to Friday

Warilla Library                                 10am-1pm Monday to Friday

Albion Park Library                        10am-1pm Tuesday & Thursday

Oak Flats Library                             10am-1pm Tuesday & Thursday

Shellharbour Village Library    10am-1pm Tuesday
Conditions of the Click & Collect Service

  • You may only attend the library to collect your items after we have called you to arrange pick-up.

  • You must wear a mask when you collect your items.

  • Check in using the Service NSW QR code.

  • Maintain physical distancing of 1.5 metres.

  • Call the library when you have arrived to collect your items. If you don't have a mobile phone, please call us to let us know when we can expect to see you.

  • Staff cannot answer your questions when you come to the library. If you have any questions, please contact the library prior to your visit.

  • Do not linger - collect your items and leave the area.

  • You may not collect your items if you are unwell, waiting for a COVID-19 test result, or are required to self-isolate by NSW Health.

  • Only pre-ordered items will be loaned to members through Click & Collect.

You can contact the library between 9:30am - 5:00pm weekdays or email libraryenquiries@shellharbour.nsw.gov.au

City Library                                        4221 6222

Warilla Library                                 4221 6288

Albion Park Library                        4221 6277

Oak Flats Library                             4221 6299

Shellharbour Village Library    4295 1178
Step 1

  • Search our online catalogue by keyword, title, author or subject

  • Click the orange ‘Place Hold’ button


Library Catalogue

  • Login to your account using your library card number and password

  • Choose your preferred pick up location and click ‘Submit’


Library Catalogue

Step 2

  • We will retrieve your order and issue the items to your library account. We will pack your order and contact you to let you know when it’s ready to collect.


Step 3

  • Call us when you arrive out the front of the library to collect your items.

  • You must wear a mask, maintain social distancing of 1.5m and check-in using the QR code.

  • Library staff will place your items on the Click & Collect trolley at the library entrance.

  • We will confirm the items are for you, then they are yours to take & enjoy!
You can borrow and reserve up to 20 items.
Our loan period is three weeks with an automatic courtesy renewal.
Yes, just let us know whose items you are collecting when you call us.
Yes, we are happy to help. Please call our library staff to discuss your needs and we can choose a selection of items for you to collect.