Frequently Asked Questions
To join the library simply go to your nearest Shellharbour City Libraries branch. You will need to bring with you a valid photo identification with your current address on it. If you do not have photo identification you may instead use a Health Care Card or a recent utility bill with your name and current address on them.
A child of any age may join the library. A parent / guardian will need to provide identification and sign the application form for any young person under the age of 16 years of age.
No. Library membership is free.
Yes, it is a condition of membership that you notify the library if you change your name or address. Additionally, staff members will ask that you re-verify that your personal details are accurate on an annual basis. E.g. phone number, email address.
You should contact your nearest library branch immediately so that staff can put a stop on your membership account.
Your library card is the key to many of our services. Please bring it with you each time you visit.
You may have up to 20 items on loan at one time. In addition you may borrow from our eLibrary. Borrowing limits vary with each eLibrary platform.
Our general borrowing period is 3 weeks. Variable loan periods may apply for other items such as eBooks or Inter-Library loans.
Yes, we have a return chute available at City Library for out of hours returns. Please refer to our branch hours as many are open until 8pm at night.
Yes, you can return items to any branch during opening hours. Out of hours returns are available at our City Library near the front entrance.
No. We encourage you to bring your library items back on time to make these shared resources available to others. If you have overdue items your member benefits will be temporarily restricted until overdue items are returned.
No. We don't charge overdue fines, we just want you to bring your items back on time so that others may share the use of them. If you have overdue items you will not be able to borrow further items until they are returned. Lost or damaged items will incur a replacement fee.
You can phone your branch library and ask staff to check for you. If you have internet access you can also check your membership record online via the member sign-in using your membership number and your account password.
You can have your password reset via the member sign-in. Alternatively, you may phone a branch library and ask a staff member to have the reset password email sent to you. Please use this as an opportunity to confirm that Shellharbour City Libraries has your email in our system.
All of our libraries have Internet, word processing and email facilities available free of charge. Bookings are advised. To book, call or visit your branch library or book online. Free wifi is also available at all our libraries during operational hours. Fees and charges apply for printing – See Council Fees and Charges.
We have three meeting rooms available at City Library. Please contact library staff on 4221 6222 for further information.
The library provides items such as large print books, talking books and eBooks. We also have a Home Library Service. For more information, phone Warilla Library on 4297 2522.
We welcome children at our libraries. For their own safety, children under 12 must be supervised by a parent or carer during their library visits.
To request an item that we don't hold, you can fill in our Item Request Form. If we are unable to fill your request, an Inter-Library loan may be an alternative option.
Anyone can do a New Items search at the library catalogue. Items are separated by type, e.g. DVD/CD, Fiction. You can also find the latest book or DVD listed at the service counter of most Shellharbour City Libraries branches.
The library is happy to accept "as new" items but cannot accept old, damaged or out of date items. We also provide a Lifeline Bin at multiple branches where books may alternatively be donated to charity.
Yes, you can use library photocopiers to scan to USB.
Yes, up to 10% of the content or illustration. Copyright law must be observed at all time. If unsure, ask library staff.